Troubleshooting Software Problems - DigiGate

From PTI Security Systems
Revision as of 09:04, 11 September 2014 by Rtoy (Talk | contribs)

Jump to: navigation, search

When doing a Download All Units command, you may receive an "Access Violation" error message. This is typically a result of a corrupt record in one of two databases. To find and eliminate this record, use these steps:

  • Close the DigiWin program, if it is running.
  • Using Windows Explorer, navigate to the C:\Program Files\Digigate folder.
  • Run the program "Dataview.exe" (User ID = digi, password = 1989).
  • Select the button labeled "Open Database".
  • Navigate to the authorized.db file and select it.

  • Look for a blank entry in one of the following fields (UniqueID, TENANTNUMBER,ACCESSNUMBER,UNITNUMBER,or LASTNAME).
  • Do the same thing for the Tenant.db file if you do not find the problem in the authorized.db
  • When you find the line with the problem, select it and use the button with the minus symbol to delete ONLY that line.
  • Continue to check the file to see if there are any remaining corrupt entries.
  • Select the Close Database button and then close Dataview.

No Communication from the PC to the Syscon

To correct this error, perform the following steps.
  1. Run the program "C:\Program Files\Borland\Common Files\bdeadmin.exe".

  2. Select the "Database" Tab, then Click on "Databases".

  3. If you see an alias listed for "DIGIGATE", delete it. If not, go on to the next step.

  4. Open the object menu and select new. Leave as standard and select OK.

  5. A new entry will appear under Databases with STANDARD highlighted.

  6. Rename STANDARD to DigiGate and enter.

  7. To the right under Definition, in the “PATH” field click on the box with the three dots.

  8. Navigate through the browse to C:\Program Files\Digigate and click OK.


  10. Select apply in the Object Menu and Save all Edits and ExitTo close a program or window, generally by clicking on the red ⌧ in the upper right corner of the window. Also refers to a user leaving a facility by entering their code at a keypad that operates a gate or door, allowing egress from the site or building..

  11. Operation Complete. Digigate should now run without the error.