Difference between revisions of "Troubleshooting Software Problems - StorLogix"
From PTI Security Systems
Revision as of 12:23, 29 September 2014
LogixServer is a program used by StorLogix to communicate between the Falcon XTHardware controller used in conjunction with StorLogix software to control AI Devices at a site. controller and the PC. The troubleshooting steps will vary depending on which type of hardware connection you are using.
In all cases, the first few steps are the same.
- Make sure that the controller has not lost power. (Plugs coming loose, transformer unplugged, fuses blown, breakers tripped, etc.)
- Check that the communications cable from the PC to the XT has not come unplugged. (This is very easy to do for USB connections, as they do not "lock" in place)